Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information: Your name, phone number, email address, and service address.
• Service information: Details about your electrical service requests, project estimates, appointments, work performed, invoices, payments, and customer communications.
• Website information: Information you provide through contact forms, estimate requests, or other website features, as well as limited technical information collected through cookies or similar technologies if used on our website.
• Communication preferences: Your preferences and consent regarding text messages and other communications.

Please do not submit sensitive personal information through our website unless it is necessary for your service request.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and requests for estimates.
• Schedule appointments and provide residential electrical services.
• Send appointment confirmations, reminders, job updates, estimates, invoices, and payment-related notifications.
• Communicate about your project, answer questions, and provide customer support.
• Process payments and maintain business records.
• Manage our customer relationships and improve our services.
• Comply with applicable legal, tax, accounting, and regulatory requirements.
• Send promotional messages only where permitted and where you have provided any consent required by law.

3. Text Messages and SMS Communications

If you provide your phone number and consent to receive text messages where required, Ascend Electrical may send service-related messages, including appointment confirmations and reminders, estimate updates, job notifications, invoice reminders, and customer service communications.

Message frequency varies depending on your service requests and project activity. Message and data rates may apply, depending on your mobile carrier and plan.

You can opt out of text messages at any time by replying STOP. After opting out, you may receive a confirmation of your request, but you will no longer receive the applicable text messages unless you opt in again. For assistance, reply HELP or contact us at 980-250-6274 or max@ascendelectricalservice.com.

Consent to receive marketing text messages is not a condition of purchasing goods or services. If we offer promotional text messages, we will obtain any consent required by law and explain the applicable messaging terms when you opt in.

We do not sell your mobile phone number or share SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers as necessary to deliver communications on our behalf, subject to applicable privacy and messaging requirements.

4. How We Share Information

We do not sell your personal information. We may share information when reasonably necessary with:

• Service management platforms: Such as Jobber, which helps us manage customer information, estimates, scheduling, invoices, and communications.
• Payment processors: To facilitate payments and related transactions.
• Technology and communication providers: To host our website, manage business communications, maintain security, or provide other services necessary to operate our business.
• Professional advisers or government authorities: When necessary to comply with applicable laws, legal processes, or legitimate regulatory requirements.

These providers may access information only as necessary to perform their services or as otherwise permitted by law. We do not authorize them to use SMS consent information for their own marketing purposes.

5. Data Storage and Security

We use third-party business platforms and reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, or disclosure. Access to customer information is limited to individuals who need it for legitimate business purposes.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

6. Cookies and Website Technologies

Our website or its service providers may use cookies or similar technologies to support website functionality, understand website usage, or improve the visitor experience. The technologies used may depend on the website features and services enabled.

You can adjust your browser settings to manage cookies. Disabling certain cookies may affect some website functionality.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain customer and financial records, resolve disputes, meet legal obligations, and enforce our agreements. Retention periods depend on the type of information and the reason it was collected.

8. Your Privacy Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we maintain about you. You may also withdraw consent for communications where applicable or opt out of text messages by replying STOP.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before fulfilling a request. Certain information may need to be retained to comply with legal, tax, accounting, or other obligations.

9. Third-Party Websites and Services

Our website or communications may link to third-party websites or services. Those providers have their own privacy policies and practices, which we do not control. We encourage you to review their policies before providing information.

10. Children's Privacy

Our services and website are intended for adults seeking residential electrical services. We do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

We operate as a service-area electrical business serving Charlotte, North Carolina, and surrounding areas.