Terms of Service

1. Program Name

These Terms of Service govern text messages sent by Ascend Electrical LLC (“Ascend Electrical,” “we,” “our,” or “us”) to customers who have provided their phone number and consented to receive text messages where required.

2. Program Description

Ascend Electrical provides residential electrical services, including electrical repairs, installations, home electrical upgrades, luxury outdoor landscape lighting, and holiday lighting services in Charlotte, North Carolina, and surrounding areas.

Our text messaging program allows us to communicate with customers about their service requests. Messages may include:

• Appointment confirmations and reminders.
• Estimate and quote updates.
• Job scheduling and project updates.
• Invoice and payment reminders.
• Responses to customer questions and service-related requests.
• Promotional offers, if applicable, where the customer has provided the required consent.

3. Message Frequency

Message frequency varies depending on your service requests, scheduled appointments, project activity, and communication preferences. You will not necessarily receive messages on a regular schedule.

4. Message and Data Rates

Message and data rates may apply. Your mobile carrier may charge you for text messages or data according to your wireless plan. Ascend Electrical is not responsible for carrier charges.

5. Opting Out of Text Messages

You can opt out of text messages at any time by replying STOP to any message you receive from us.

After you opt out, you will receive a confirmation of your request, and we will stop sending the applicable text messages unless you provide consent again. Opting out of text messages does not cancel any service appointments, outstanding invoices, or other existing business obligations.

If you continue to do business with Ascend Electrical, we may communicate with you through other available methods, subject to your preferences and applicable law.

6. Customer Support

If you have questions or need assistance with our text messaging program, reply HELP to a message from us or contact:

7. Consent to Receive Messages

By providing your phone number and opting in to receive text messages, you agree to receive the types of messages described in the applicable consent disclosure.

Consent to receive marketing text messages is not a condition of purchasing goods or services. Marketing messages will be sent only where permitted and with any consent required by law.

You may withdraw your consent at any time by replying STOP. Message frequency varies, and message and data rates may apply.

8. Privacy

We respect your privacy. We use customer information to manage service requests, schedule appointments, communicate about projects, process invoices, and provide customer support.

We do not sell your personal information or share SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers as necessary to support our business and deliver communications on our behalf.

9. Supported Carriers

Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may depend on your mobile carrier, network availability, and other factors outside our control.

10. Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page with a revised effective date. Continued participation in our messaging program is subject to the applicable terms and your consent.

11. Contact Information

For questions about these Terms of Service, contact:

Serving Charlotte, North Carolina, and surrounding areas.